How we store, protect and use information you give us
We are legally obligated and fully support the fact that it is important to protect your privacy, and so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy.
This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, as well as giving you information about things that we won’t do.
1. Using your personal information
1.1 We may use your information to:
- Provide you with the services you have asked for.
- Offer you services and products from time to time.
- Help run, and contact you about improving the way we run services we have provided before, now or in the future.
- Create statistics, test computer systems, analyse customer information.
- Help prevent and detect debt, fraud and loss.
- Help train our staff.
- Contact you about products and services we feel are best suited to you.
1.2 We may also monitor and record any communications we have with you, including phone conversations and emails, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.
2. Sources of information
When we contact you, we will use the phone or letter. If we are contacting you to tell you about any offers you can ask us not to send you any information on our offers at any time by contacting us and giving us your account details.
3. Disclosing information
3.1 We will not disclose your information to any third party without your express permission, unless;
- It is requested to help to prevent and detect debt, fraud, or loss;
- if you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt;
- if we have been asked to provide information for legal or regulatory purposes;
- as part of current or future legal action;
3.2 We will not intentionally send your personal information outside the EEU.
3.3 If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record this in the information we hold about you.
4 If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information. If you give us sensitive information about yourself or other people (such as health details), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document.
5 You are entitled to have a copy of the information we hold on you and to have any inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you. For more information about this please contact our Head office at 8 Commercial Brow, Hyde, Cheshire. SK14 2JW. Or you can email enquiries@ premierenergysolutions.co.uk
4. Protecting your information
We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our servers.
We do not use ‘cookies’ on our site.
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I recently had a new boiler installed by you. I just had to write and tell you how very pleased I am by your installers Craig and the other young man. They were very well mannered, helpful and clean workers. I cannot praise them enough.
I would like to take the opportunity on to thank everyone at Premier for the installation and work carried out by your team. The work was carried out efficiently, conscientiously and the job was left tidy, putting us at ease.
Premier has always carried out work to a high level and responded to any concerns and resolved any issues immediately. They have provided information and statistics where required and provided excellent customer service and satisfaction.
– Six Town Housing